health care social media

Daily

6 tools needed to make ‘consumer driven healthcare’ more than a buzzword

Consumer Driven Healthcare. Though I’m glad that we are finally starting to put the consumer in the middle of the healthcare equation, I still cringe when I hear those words. Let’s be clear – consumers have not been driving this evolution – they have been given the “gift” of financial responsibility. 15.5 million Americans are on […]

presented by
Hospitals

Social, mobile, community: How health insurers are attempting a CX makeover

Let’s face it. Health insurers have been notoriously bad at creating a positive customer experience. (As a side note, we had a great conversation about this during last night’s #hcpt tweet chat on healthcare price transparency.) But as the industry shifts from one that’s primarily B2B to one that’s increasingly B2C, insurers are putting more […]